Travel Info

All payments made using the card are processed through the electronic payment platform of "Nexi e-Commerce" of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient‚ who will be able to decode it using the appropriate key.

When a flight is booked automatically you will receive all relative receipts and invoices for all your transactions. 

Additionally, we can provide proof of purchase for direct bookings made up to one year ago. Just ask us.

If you’re travelling on business, make sure you provide us with invoicing details when you are making the reservation. 

If you booked your flight through a travel agent, you’ll have to request the receipt /invoice from them.

Due to the limited space in the cabin, only one piece of personal items up to 2.3kg can be carried onboard (such as: handbag, work backpack, camera, small laptop case). Personal items which you carry on to the aircraft must fit under the seat in front of you.

The baggage dimensions for the hand baggage you bring on board are 40 x 18 x 15cm including handles, side pockets and wheels.

Carrier is not responsible for any damages on personal items that does not fit exactly under the seat (such as scratches).

You can contact us 48 hours before departure and we will get back to you regarding extra baggage allowance. Cargo space in our aircraft is limited, therefore we regret if no extra baggage can be accepted.

Due to limited cargo hold space, you would need to contact us and provide us with further details on your equipment. Restrictions and additional charges may apply.

Collapsible strollers and car seats will be stowed in the cargo pod free of charge and delivered to you at your destination.

Please report the damage to the customer support on arrival, before leaving the airport. Our handling agents will guide you through the compensation process. You will need to fill out a form and provide photographs of the damaged item.

Yes, you do.

If you are still at the airport, you should report any lost items to the Lost & Found desk. Alternatively, please contact us.

As only one personal item up to 2.3 kg is allowed in the cabin, any carry-on bag will be transferred in the hold.

Wheelchairs are available at all airports.

If you need a wheelchair or any other assistance in getting around the airport, please let us know while booking, but not later than 72 hours before departure.

There are no wheelchairs on board the airline’s aircraft.

Passengers’ own wheelchairs, apart from their type, weight and size are transported exclusively as checked baggage in the cargo hold. There are certain size and weight restrictions that you must discuss when booking and/or purchasing your ticket.

The folding wheelchair with manual control is accepted for transportation as checked baggage without additional security measures.

Wheelchair or other means of transportation powered by a battery, are not accepted on airline flights.

Please inform us of your requirements no later than 72 hours before departure and provide accurate information on the size and weight of the equipment as well as the type of battery.

Passengers with Reduced Mobility (PRMs) types accepted by Carrier

WCHR (R for Ramp): Passenger who can walk up and down stairs and move about in an aircraft cabin, but who requires a wheelchair or other means for movements between the aircraft and the terminal, or in the terminal and between arrival and departure points.

WCHS (S for Steps): A passenger who cannot walk either up or down stairs, but who can move about in an aircraft cabin and requires a wheelchair to move between the aircraft and the terminal.

DEAF: Passenger who is deaf or a passenger who is deaf without speech.

Walking-stick and crutches

The walking-stick and crutches must be folded under the seat prior to take off and landing. The stick or crutches should lie horizontally on the floor so as not to obstruct the emergency exit or protrude into the passage.

Stretcher passengers

Stretcher passengers are not accepted.

An infant is a child who has not yet reached its 2nd birthday. The following acceptance / limitation rules apply:

Acceptance/limitation rules

Infants may not travel as UM; they must be accompanied by a parent or by another responsible adult.

Maximum 1 infant per accompanying adult over 18 years of age.

Infants may not be accepted within the first seven (7) days after birth, except as medical case.

The total number of infants on board must not exceed the number of infant life vests carried on board. Maximum number of infants‚ 2 per flight.

Infants under 2 years old will not have their own seat on board the aircraft. Infants must travel on your lap, fastened securely with a special seatbelt.

Parents/guardians must carry the infant's necessary identification documents, as well as any other documents required at the destination (for example, VISA/passport etc.).

It is permitted to carry formula and/or breast milk included in your Personal Items cabin baggage. Nevertheless, there is the possibility that you will be inspected at the checkpoints.

In case a Parent/guardian carrying infant on their lap must not occupy a seat close to the exit.

The IATA Medical Manual recommends authorization after 28 weeks. Your doctor will always tell you whether or not to fly.

From the 36th week of gestation (32 if it is multiple gestation and without complications) IATA recommends not to fly. If in any way you need to travel‚ your doctor must authorize it. One week after giving birth‚ she can fly again.

Our company’s policy for the acceptance and transport of Expectant Mothers is as follows:

• Up to the 36th week, only an oral/verbal declaration is necessary.

Medical Cases requiring a written authorisation (issued within 72 hours of travel):

• Over 36 weeks, the passenger must present an authorization to fly document, completed, certified and signed by the attending gynecologist.
• A medical clearance signed by the attending gynecologist is also required in case of expected twin birth, regardless of the week of pregnancy.
• A medical clearance signed by the attending gynecologist is also required in case of known birth complications.

Unaccompanied minors (UM) are children at less than full legal age travelling on their own, not being in the custody of a person that has attained full legal age.

The carrier does not accept to transport Unaccompanied minors (UM).

Young persons are minors of 12-17 years who travel alone. Usually, no special services are provided to this category of passengers.

If an escort is requested to accompany a passenger of that age to and from the aircraft, this passenger shall be treated as Unaccompanied minor (UM).

This procedure may be applied in case there is doubt whether the young person is able to travel alone and upon parents’ request.

Important note: No animals other than dogs are allowed on our fligths. 

Dogs up to 5kg are allowed in the main cabin of the aircraft as long as they are travelling in a special pet carrier no larger than 45 x 35 x 24 cm and must stay in the pet carrier, on the floor, for the duration of the flight.

The passenger, under whose care the pet travels, must be in possession of all documents required by the authorities at destination.

Unfortunately, we cannot accommodate larger animals as they won’t fit in the cabin. Prior carrier approval must have been obtained. For more information on travelling with pets and the documentation required please contact us. Guide and emotional support dogs are welcome on board, subject to the above weight and size limitations.

All of our flights that depart from Athens, depart from the General Aviation Terminal of Athens International Airport Eleftherios Venizelos. You can contact us if you need further directions.  For flights departing from other airports, our team will direct you to the handling agent. 

We recommend you arrive at the airport at least thirty minutes prior to departure. 

We’ll contact you promptly by email to alert you to any changes to our flight schedule that affect your itinerary.

For the health and safety of all our passengers, some items are banned from our aircraft. Please check the list of Restricted items/Dangerous goods for detailed information about what you should leave at home.

With the exception of baby milk, you are not permitted to consume your own food and drink during the flight. You may bring food in your luggage, although there are some restrictions on meat and fresh products, as well as liquids.

All liquids, gels and aerosols that are under 100ml are allowed in the aircraft cabin. Liquids over 100ml must be packed in your checked baggage and must comply with Restricted items/Dangerous goods policy.

Containers should be in a single, transparent, resealable plastic bag, which holds no more than a litre and measures around 20cm by 20cm. Contents must fit comfortably inside the bag so it can be sealed.

You are allowed to bring baby milk, sterilized water, and baby food on board, if you are travelling with a baby or infant. You can also bring liquid medicines and other essential medication in your hand luggage, as long as you have a supporting prescription or note from your doctor. You can transport these items in ice packs, if necessary. Please contact us for more information on bringing medicines on board.

Laptops and iPads are allowed on board, either in your hand luggage or in your checked baggage. All electronic equipment must be switched off or in ‘flight mode’ for the duration of the flight.

All flights are strictly non-smoking.